Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@kindwood.co.uk

Ordering

For standard shipping, all Kindwood orders include a £8.50 flat-rate shipping charge, though expedited shipping is also available. The cost of expedited shipping is a flat-rate of £9.99.

Please note that outbound shipping charges are non-refundable.

Though our team will do our best to accommodate any adjustments when possible, once payment has been completed for an order, we're unable to guarantee any order edits or shipping address changes. Please carefully review these details at check-out when placing your order.

Once orders are fulfilled and shipped we can't modify or cancel them. Please reach to hello@kindwood.co.uk with any requests or concerns and we'll help however we can.

If you've set-up a Kindwood Account, you can view all your Kindwood orders once you've logged in, complete with tracking information, past order invoices, and your rewards information. 

If you're using ShopPay to manage your online purchases, you can also access your Kindwood order information and shipment tracking through the app. 

It's simple to send Kindwood to a friend or loved one. When you place your order, please write in the comments section this is a gift and any message you would like us to place with the order. We'll include a gift receipt and a handwritten gift note. 

Promo codes or gift cards can be applied at checkout (promotions that do not require a code will automatically apply). Codes must be entered prior to completing an order and cannot be applied to multiple or previous orders. Promo codes cannot be combined and are not transferable or redeemable for cash or credit. Promo codes cannot be used to purchase gift cards or event tickets. 

We forget ours all the time too. Click on "Forgot your password" link in my account section of our website to reset your password. If you run into any issues, reach out to us at hello@kindwood.co.uk and we'd be happy to help.

If you haven’t registered yet, you can create an account here. You can use your Kindwood account to view your order history, tracking information, rewards point balance, and manage your customer information.

To stay in the loop on all things Kindwood, just sign up for our email newsletter. You can do this when you create an account, or sign up later in the footer of our website. We'll keep you posted about upcoming products, events, and other tips for your home.

We offer some products for sale before they're ready to ship from our warehouse. Not to worry though, any preordered items will be shipped out by the date shown on the item's product page, if not sooner. 

Once you've placed your preorder, you will also see your expected delivery date shown in your order confirmation email. We'll also send you a shipping confirmation email once your preorder leaves our warehouse.

Shipping

In-stock items will leave our warehouse within two business days. Orders placed with standard shipping will arrive within 2-3 working days after the order has been shipped.

In-stock orders placed with expedited shipping arrive within 2 full working days when placed before 12:00 PM Monday-Friday. If expedited shipping is purchases for pre-ordered items, they will arrive within 2 full working days once the item is available for fulfilment. 

Please note that some carriers may still be experiencing unexpected delays at this time due to increased volume.

You'll receive a shipping confirmation email with tracking information once your order is processed to ship, but if you are curios about the status of a recent order, you can also create an account and view your order history and tracking information in your account dashboard. 

If your tracking information shows your package has been delivered, but it is nowhere to be found, please reach out and we'll be happy to help.

Your order will ship via DPD, Royal Mail or Bartrums.

If one of these carriers does not service your area, please let us know prior to placing your order. 

We do our best to cushion all shipments with sturdy, yet sustainable materials, but surprise damage can occasionally occur in transit. If you receive a damaged item, please contact our team at hello@kindwood.co.uk with photos and a description of what happened for our quality assurance purposes, and we'll happily help with any necessary replacements.